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At Geelong Community & Care Services (GCCS), we follow a clear, respectful, and NDIS-aligned process to ensure supports start safely, smoothly, and in line with your goals. We support self-managed and plan-managed NDIS participants across Geelong and regional Victoria.
Step 1: Initial Contact
The first step is simply getting in touch. You can contact us by:
Phone
Email
Website support request form.
During this first conversation, we will:
Listen to your support needs
Confirm the type of support you are seeking
Answer any questions about our services
Explain the next steps clearly
There is no obligation to proceed at this stage.
Step 2: NDIS Plan & Eligibility Check
Once you are ready to proceed, we confirm your NDIS details. This includes:
NDIS participant number.
Plan type (self-managed or plan-managed).
Plan dates.
Plan manager
support coordinator details (if applicable).
This step ensures: Supports are delivered correctly. Invoices are issued accurately. Services align with your approved funding.
If you are unsure about your plan, we will guide you through it in simple language.
Step 3: Client Intake & Service Request
Before services begin, we ask you to complete: Client Intake Form and NDIS Participant Service Request Form.
These forms help us understand:
Your personal details and preferences.
Your goals and support needs
Preferred days, times, and locations
Transport requirements
Emergency contact details
Communication or accessibility needs
All information is handled securely and in line with our Privacy & Confidentiality Policy.
We take time to understand you properly before starting supports.
This includes:
Discussing your NDIS goals
Identifying any risks or safety needs
Completing a Risk Assessment & Emergency Response Plan (if required)
This step helps us:
Deliver safe, appropriate supports
Match supports to your needs
Meet NDIS quality and safeguarding requirements
Step 5: Service Agreement & Schedule of Supports
Once supports are agreed, we prepare:
NDIS Service Agreement
Schedule of Supports & Pricing
Roster of Care (if applicable)
These documents clearly outline:
Types of supports provided
Support hours and pricing
Cancellation terms
Rights and responsibilities
Start date of services
Nothing starts until you understand and agree.
Step 6: Start of Supports
Once documents are completed and signed:
Supports can begin as scheduled
Services are delivered in-home or in the community
Supports follow the NDIS Code of Conduct
We provide:
Respectful, person-centred support
Clear communication
Ongoing check-ins
Progress notes are recorded for transparency and quality assurance.
We regularly:
Review supports
Check your satisfaction
Adjust services if your needs change
You can:
Request changes at any time
Provide feedback or make a complaint
End services with appropriate notice
Your choice and control are respected at every stage.
Need Help or Unsure Where to Start?
Whether you are:
New to the NDIS
Changing providers
Looking for flexible, local support
We are here to help.
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