Complaints & Feedback

At Geelong Community & Care Services (GCCS), we value your feedback and take all complaints seriously.
Your voice helps us improve our services and ensure supports are delivered safely, respectfully, and in line with your rights.

Providing feedback or making a complaint will not affect your services in any way.

Your Right to Speak Up

You have the right to:

Share feedback, suggestions, or compliments
Make a complaint at any time
Be treated fairly and respectfully
Receive a timely response
Continue receiving services without fear of negative consequences

How to Make a Complaint or Give Feedback

You can contact us by:

Speaking directly with GCCS
Phone or email
Completing our Complaints & Feedback Form

All complaints and feedback are:

Acknowledged promptly
Handled confidentially
Reviewed fairly and respectfully

What Happens Next

When a complaint or feedback is received:

✔ We listen carefully and take your concerns seriously

✔ We aim to resolve issues quickly and respectfully

✔ Outcomes are communicated clearly

Our goal is always to reach a fair and positive outcome.

If You Are Not Satisfied

If you are not satisfied with how your complaint is handled, you have the right to contact the NDIS Quality & Safeguards Commission.

📞 1800 035 544
🌐 ndiscommission.gov.au

Need Help Making a Complaint?

You may ask a family member, friend, or advocate to support you in making a complaint if needed.

Complaints and Feedback Form

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