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Cancellations
Cancellations
At Geelong Community & Care Services (GCCS), we understand that plans can change.
Our cancellation policy is designed to be fair, transparent, and respectful to both participants and support workers.
All cancellation terms are outlined in your Service Agreement.
Notice Period
Notice Period
We request a minimum of 7 days’ notice for cancellations or changes to scheduled supports
Short-notice cancellations may be charged in line with your Service Agreement
This helps us manage rosters and continue providing reliable services.
Short-Notice Cancellations
Short-Notice Cancellations
A cancellation may be considered short-notice if:
Notice is not provided within the agreed timeframe
The support worker is unable to be reassigned
In these cases, the scheduled support may be charged as per your agreement.
When Charges May Not Apply
When Charges May Not Apply
Cancellation charges may not apply when:
There is an emergency or unexpected situation
Notice is given within the agreed timeframe
Services are cancelled by GCCS
Each situation is reviewed fairly and respectfully.
How to Cancel or Change a Service
How to Cancel or Change a Service
To cancel or change a booking, please contact us as soon as possible by:
1. Phone
2. Email
Early communication helps us support everyone involved.
Questions About Cancellations?
Questions About Cancellations?
If you are unsure about cancellation terms or charges, we are happy to explain everything clearly.
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