Incident Management

At Geelong Community & Care Services (GCCS), we are committed to managing incidents promptly, safely, and transparently to protect the wellbeing of participants, families, and workers.

All incidents are managed in line with the NDIS Code of Conduct and our internal policies and procedures.

What Is an Incident?

An incident may include:

Injury or illness
Behavioural incidents
Safety concerns or hazards
Accidents during support delivery
Complaints related to safety or wellbeing

All incidents are taken seriously, regardless of severity.

How Incidents Are Managed

When an incident occurs:

Immediate action is taken to ensure safety
First aid or emergency services are provided if required
The incident is reported and documented
Appropriate follow-up and review is completed

Our priority is always the safety and wellbeing of the participant.

Reporting Incidents

✔ All incidents are recorded using the Incident & Complaint Form

✔ Incidents are reviewed to identify risks and prevent recurrence

✔ Participants and relevant parties are informed where required

Reportable incidents are managed in line with NDIS requirements.

Risk & Emergency Planning

Where appropriate, GCCS:

1. Identifies potential risks

2. Develops Risk & Emergency Response Plans

3. Reviews risks regularly to maintain safe supports

This helps us deliver supports safely and responsibly.

Participant Rights

Participants have the right to:

Be informed about incidents affecting them
Receive safe and respectful supports
Raise concerns without fear of negative consequences

We encourage open communication at all times.

Questions or Concerns About Incidents?

If you have questions or wish to report an incident, please contact us immediately.

📞 0420 267 300
📧 info@gccssupport.com

Incident Complaint Form

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