At Geelong Community & Care Services (GCCS), participant safety, privacy, and rights are our highest priorities.
All supports are delivered in line with the NDIS Code of Conduct and relevant legislation.
We are committed to providing a safe environment for all participants, families, and workers.
Our safety approach includes:
Identifying and managing risks
Safe support practices
Incident and emergency response procedures
Respectful and professional behaviour at all times
Any incidents or safety concerns are recorded, managed, and reviewed according to our Incident & Risk Management procedures.
We respect and protect your privacy.
Personal and health information is collected only for service delivery
Information is stored securely
Information is not shared without consent, unless required by law
Participants may access or request corrections to their information
All information is handled in accordance with the Privacy Act 1988 (Cth) and relevant Victorian legislation.
Participants have the right to:
Provide feedback
Make a complaint at any time
Be treated fairly and respectfully
Continue receiving services without fear of negative consequences
Complaints and feedback can be made by:
Speaking directly with GCCS
Phone or email contact
Completing a Complaints & Feedback Form
All concerns are acknowledged and handled promptly.
If you are not satisfied with the outcome, you may contact the NDIS Quality & Safeguards Commission.
📞 1800 035 544
🌐 ndiscommission.gov.au
GCCS is committed to:
✔ Safety and wellbeing
✔ Respect and dignity
✔ Transparency and accountability
✔ Continuous improvement
Your voice matters, and we encourage open communication at all times.